FAQ
Frequently Asked Questions
Have questions? We're here to help! Below you'll find answers to our most commonly asked questions.
Shipping & Delivery
How long does shipping take?
We offer two shipping options to meet your needs:
- Economy Printed Parcel: 4-10 business days
- USPS Ground Shipping: 2-5 business days
Please note: These are estimated delivery times provided by the shipping carrier. While we ship orders promptly, we cannot guarantee specific delivery dates as shipping times are subject to carrier delays, weather conditions, and other factors beyond our control.
When will my order ship?
All orders ship the next business day after your purchase. You'll receive a tracking number via email once your order has shipped.
Do you ship internationally?
At this time, we only ship within the United States.
How can I track my order?
Once your order ships, you'll receive an email with tracking information so you can monitor your delivery.
My tracking shows delivered, but I haven't received my order. What should I do?
If your tracking information shows your order as delivered but you haven't received it, please try the following steps:
- Check all possible delivery locations - Look around your front door, back door, mailbox, garage, or any secure location where packages might be left
- Ask household members - Check if someone else in your home received the package
- Check with neighbors - Sometimes packages are delivered to a nearby address by mistake
- Wait 48 hours - Occasionally tracking updates before actual delivery occurs
- Contact your local post office - They can provide more detailed delivery information and may be able to help locate your package
If you've tried all these steps and still can't locate your package, please contact us at contact@beautyoftheearthbooks.com with your order number. We'll work with you to resolve the issue.
Orders & Changes
Help! I've entered the wrong email or address.
No problem! Please contact us at contact@beautyoftheearthbooks.com as soon as possible so we can correct it before your order ships.
Can I cancel or modify my order?
Since orders ship the next business day, please contact us immediately at contact@beautyoftheearthbooks.com if you need to make changes. We'll do our best to accommodate your request if the order hasn't been processed for shipping.
Returns & Refunds
What's your return policy?
We accept returns within 30 days of delivery. Refunds are available for products only and do not cover original or return shipping costs.
To initiate a return:
- Contact us at contact@beautyoftheearthbooks.com with your order number
- Let us know which items you'd like to return and the reason
- We'll provide you with return instructions
Return address: Beauty of the Earth Books PO Box 6331 Logan, UT 84341
Important: Please include your order number on or inside the return shipment. We recommend using USPS Media Mail for the most affordable return shipping option.
What condition do items need to be in for a return?
Books must be in new, unread condition with no markings, damage, or wear to qualify for a refund.
How long does it take to receive my refund?
Once we receive your return, please allow 10 business days for us to process your refund. You'll receive an email confirmation when your refund has been issued.
Products & Ordering
Are your books suitable for what age range?
Our picture books are designed for children ages 3-8, though many families enjoy them with younger and older children as well. Each product listing includes specific age recommendations.
Do you offer bulk or wholesale pricing?
Yes! If you're interested in ordering multiple copies for your church, school, or organization, please contact us at contact@beautyoftheearthbooks.com for wholesale pricing information.
Important bulk order policies:
- Billing and shipping addresses must match for all bulk orders.
- Payments must be in exact amounts as quoted. No refunds will be issued for overpayments.
- All bulk orders require a one-week processing period after payment is received before shipping.
- We verify all bulk orders before processing. You may be contacted to confirm your order details and organization information.
- Bulk orders are non-refundable once shipped due to the custom nature of these orders.
Can I purchase your books in stores?
Currently, our books are available exclusively through our online store. We may expand to retail locations in the future!
Still Have Questions?
We're happy to help! Please reach out to us at contact@beautyoftheearthbooks.com and we'll get back to you as soon as possible.
Thank you for supporting Beauty of the Earth Books!